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RETURNS POLICY - ESP, FRA, GBR, BEL, NL, ITA


14 DAYS RETURN GUARANTEE

If you are not completely satisfied with your purchase in our shop, you may simply return the item within 14 days of your possession. For any reason, you have always the option to pack and return product in its original package and not being worn or used. Once we receive your return, we will issue a refund back to your bank account.

If you are shipping us the product back from Spain, France, UK, Belgium, Netherlands or Italy, follow the instructions here:

What you need:

- returned products in original condition (not used, with tags, original package)

- printed FORM for returning

- invoice (not required)

- an authorised RETURN LABEL issued and sent to you on your request by our warehouse - this way you PAY ONLY LOCAL POSTAGE ON RETURN! ;)

What should you do?

  1. Write us what you want to return by e-mail on store@metal-shop.eu and ask for a RETURN LABEL - we will send it to you by e-mail
  2. Put the product in the box and wrap properly
  3. Print, fill in and attach the completed RETURN FORM
  4. Attach the LABEL to the package - should be visible and not covered with tape or other stickers!
  5. Send the complete package to the address printed on the LABEL via courier or the post service - you can choose

Terms:

- You have the right to return purchased products without giving any reason within 14 days from the date of receipt of products

- The possibility of return within 14 days applies only to products purchased at our online shop

- You can only return intact, unused, undamaged products, able to be sold again

- We prefer products to be returned in the original package

- The returned products must be accompanied by a fully completed FORM

- Pack the products so as to avoid damage during shipment

- All packages should be sent only by a courier or the post service

- According to the law we are entitled to reimbursement of the costs that we incur for the opportunity to resell the products (dry, tags, damaged products or packaging, etc.).

- The cost of returning the item to us is partly at your responsibility

 

Failing to follow any of these conditions, unfortunately your application for refund will not be granted.

What happens next?

We will notify you once we get the parcel.

The money will be returned after checking the products, at the latest within 14 days, from moment we received it.

You can find more information on returning the products in our terms and conditions.

 

In case of any questions, please contact us via e-mail store@metal-shop.eu or by phone +420 558 551 211 or +420 603 214 233..

 

2 YEARS QUALITY GUARANTEE

If there is no other way and the product is faulty or has any kind of defect caused by production, you need to claim the product defect as soon as possible - luckily we have a simple procedure for the handling these kinds of issues.

If you are shipping us the faulty product from Spain, France, UK, Belgium, Netherlands or Italy, follow the instructions here:

What you need:

- affected product

- a guarantee FORM with description of defect, containing an order number and your contact information  

- invoice

- an authorised RETURN LABEL issued and sent to you on your request by our warehouse - this way you PAY ONLY LOCAL POSTAGE ON RETURN! ;)

Procedure:

  1. Notify us forthwith about the defect of the products and reason for return, preferably in writing via e-mail store@metal-shop.eu or by phone at +420 558 551 211 or +420 603 214 233
  2. Request a RETURN LABEL and we will send it to you by e-mail
  3. Wrap the product, attach printed and filled in FORM and proof of purchase (invoice)
  4. Attach the label to the package - should be visible and not covered with tape or other stickers!
  5. Send a complete package to the address printed on the RETURN LABEL via courier or the post service - you can choose

Terms:

- Warranty period for consumer products is 24 months from the receipt of product by the buyer, unless otherwise indicated (guarantee period is possibly extended for a period during which is the product in warranty repair. In the case of exchange of product for new one within the warranty period, begins a new guarantee)

- Report the return as soon as possible after finding out the reasons, for the defects could be properly assessed and addressed

- By sending returned defected product must be accompanied by a filled FORM describing the reason for the return and containing the order number and contact information about you

- Before sending, pack the product properly to avoid damage during shipment

- All packages should be sent only by a courier or the post service

THE WARRANTY DOES NOT COVER:

- Damage to products during transportation (such damage must be addressed with the carrier during the takeover)

- Products damaged due to normal use and wear over time

- Products damaged due to unusual use or damage caused by the owner

- Damage caused by external events and mishandling

What happens next?

We inform about the state of the complaint as soon as possible, at the latest within 30 days after submitting the claim.

We send packages with exchanged or repaired product through the same carrier that was specified in the original order - if not required by a customer differently.

You can find more information about the complaints procedure in our terms and conditions.

 

In case of any questions, please contact us via e-mail store@metal-shop.eu or by phone +420 558 551 211 or +420 603 214 233.

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