Goods can be returned within 14 days of receiving the order. Please complete the return form (choose Return).

• Goods must not show signs of wear, use or damage.
• The goods must be carefully packed, ideally in the box in which they were sent to prevent damage during shipping.
• In case you are about to return the goods in its original box, please don't write the address directly onto it. We suggest to wrap the box first or to pack it into another box to transport.
• Please do not return the goods as cash on delivery, we cannot accept such shipments.
• Due to customs clearance, we will have to deduct this amount from the price of the returned goods.

We do not offer a free return service. Direct return costs are paid by the customer.

We send the money to your bank account immediately after delivery of the goods to our central warehouse, but within 14 days at the latest.

Goods can be exchanged within 14 days of receiving the order. Please fill out an exchange form (choose Exchange).

When purchasing on account from KLARNA, exchange of goods is not possible.

• Goods must not show signs of wear, use or damage.
• The goods must be carefully packed, ideally in the box in which they were sent to prevent damage during shipping.
• In case you are about to return the goods in its original box, please don't write the address directly onto it. We suggest to wrap the box first or to pack it into another box to transport.
• Please do not return the goods as cash on delivery, we cannot accept such shipments.

The customer pays the cost of shipping the goods; however we do not charge any additional postage for shipping the new goods regardless of the price of the shipment.

As soon as the shipment arrives at our central warehouse, we will immediately send new goods to your address.

Please fill out a claim form (choose Complaints) detailing the problem and attach photos. After receiving the complaint, we will contact you for further action.

The shipment should include a copy of the invoice. If the product was delivered in the original box, return it as well.

• damage caused during transportation (this damage is the responsibility of the shipping company);
• damage caused by prolonged improper use and natural wear;
• damage caused by improper or unusual use;
• damage caused by external factors and non-professional manipulation.