With every purchase over €200

metalshop   /   FAQ off

FAQ off


How much is the postage?

The price for which you order the goods is the final one, we do not add any VAT nor anything else. The postage is added to the total price always before you send the binding order. See more delivery and postage details.


What does the term "dispatching time" mean exactly?

That’s the time we need to process your order, to pack it and send the products. After that it depends on the shipper how much time it will take to deliver the package.

Do you send gods to other countries?,,,,,,,  ;)


How to choose the products?

Products can be searched by categories and subcategories that sort the products in more detailed sections. You can choose according to groups, styles, brands and keywords in the search.

What if the size I need is not available or is sold out?

All the products displayed on our website are also physically in store – that’s why in some cases it can be delivered in 3 days. If you haven’t found the size you need, just follow the website because it may occur later. We often change the current stock. And there is also a “Watch dog” option down under the product description - "Waiting for your size? We will let you know! watch sold out sizes". You just fill in your e-mail and requested size and we will send you e-mail notification once the product is back in stock. We simply don’t sell the products that we don’t have physically!

Is there a "watch dog" also for bands? I´d like to know it, when there is new stuff from my favorite bands in stock..

Yes, there is. You can get an e-mail each time there is something new from your favorite band ;) There is column under bands merchandise it´s down the site which says “Waiting for something new? We'll let you know! watch this band” and all you have to do is write us your e-mail.

How to choose the right size?

Check this page - Size charts and measurement

I still haven’t got the order which should be delivered in 3 days so I wonder if it comes and when?

We repeat again that the number of days displayed with the product is just the time we need to process your order, pack and send it, the rest depends on shipper. You’ll receive an email which will inform you about dispatching the products the moment we send the package.

Can I see the stuff somewhere personally? Where is your stock/shop?

Both the stock and the showroom with shop are in Bystřice in the Czech Republic (see the details about how to get there here). And there are two more shops in the Czech Republic - in Prague and Brno.


Did you receive a discount on the purchase and do you wanto to aplly it?

Use this link Here you can enter your discount coupon code. The discount will be applied immediately in your shopping cart.


Why I can´t choose the type of payment after adding products to cart?

Is your order at least for 10 EUR? If yes and though it’s not possible your browser probably does not support Javascript, try another browser or a different computer. If it still doesn’t work, copy your cart content to the email and send us your order via email.

How can I change the shipping address on my account?

That’s easy – log in and click on your nickname button in right upper corner.


What if I order something in wrong size or something that I finally don´t like?

We guarantee you the money return within 14 days after recieving the purchase if you send us the unused product as soon as possible. See more about product return here.

What shall I do if the product is faulty?

There is 2 years quality guarantee, so if the product is faulty or has any kind of defect caused by production, you need to return it as soon as possible. For more details see our return policy.


Does it pay off to create a profile?

Sure it does! Active users with best profiles get the bonuses, discounts and awards. Furthermore you can check your pics of products you already bought (and we have approved the pics), you can comment others’ profiles or use your own as a personal webpage (in forums, comments, blog).


Why I can´t upload a picture of a product?

Please check first if it is possible to upload pictures of the product you’ve chosen and also if we still have the product in our offer. The picture needs to have its sides to be in 4:3 or 3:4 ratio so that it may be displayed always in the same way. Practically it means that its measurements must be in those multiplies, e.g. long side 400px to shorter one 300px or 800px to 600px etc.

Why my pic hasn´t been approved?

We do not approve every picture – imagine how would it look like then? Already approved pictures are the best inspiration. The basic rules:

  • the product must be in the picture
  • the user must be in the picture
  • the picture should be original, well taken and express "something"

Why have you approved someone else´s similar picture but not mine?

That's why :) We don’t want too many similar pictures but to have a set of original and unique pictures. You will always receive the reasons of approval/disapproval via email. It’s useless to ask us why your picture was not approved– we won’t have an access to the pic any more and also it’s a decision of a group of people.

How to use the discount which I got for pictures?

Simply! After adding your products to cart choose how many bonuses you would like to use on that particular order (you can use maximum 2 bonuses on one order and they can’t exceed 30% of order price), then continue to the payment and the price will be automatically lowered!


Have you already bought something in our shop?

Yes? Then you have a great discount on all partner festivals!
No? So it's high time to order something :)

How to ask for the discount?

You just need to register as our client on the profile of the particular festival.

How do I know that I´m really registered?

After successful registration you will receive a confirmation email.

How do I pick up the ordered ticket?

Buy the ticket straight at the festival. It will be reserved with the discount on your name;)

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