metalshop   /   Frequently asked questions

Frequently asked questions

Delivery and postage

The price for which you order the goods is the final one, VAT is included for EU customers within price. The postage is added to the total price always before you send the order. See more delivery and postage details.

Please notice!: If you order outside the European Union, you can deduct 21% from the prices of the products, however

- shipping might exceed the price stated in the shopping cart (for bigger of more products). UPS transport company decides about the postage price. We will contact you, once this happens.

- however be prepared to pay your local taxes and customs duty according to the laws of your country, if the package is stopped at the borders



That’s the time we need to process your order, to pack it and send the goods. After that it depends on the shipper how much time it will take to deliver the package.

we DO! Check the list of other countries in the bottom of the page.

The goods and availability

Goods can be searched by categories and subcategories that are sortting goods into more detail. You can choose according to groups, styles, brands and keywords in the search.

All the goods displayed on our website are also physically in store – that’s why in some cases it can be delivered in 3 days. If you haven’t found the size you need, just follow the website because it may occur later. We often change the current stock. You can definitely write us an email and ask about the date of availability. We simply don’t sell the goods that we don’t have physically!

We repeat again that the number of days displayed with the product is just the time we need to process your order, pack and send it, the rest depends on shipper. You’ll receive an email which will inform you about dispatching the goods the moment we send the package.

The stock and the showroom are both in Bystřice in the Czech Republic. We also have 2 brick and mortar stores in two biggest Czech cities - Brno and Prague, as well as one in Slovak capital Bratislava. Check ABOUT US section for more details.

Your discount voucher

You can apply your discount voucher in the shopping cart under the tag "I have discount voucher".

Problems with buying

Doe a total value in you shopping cart exceed 10 EUR? If yes and though it’s not possible your browser probably does not support Javascript, try another browser or a different computer. If it still doesn’t work, copy your cart content to the email and send us your order via email.

That’s easy – log in and click on your nickname button in right upper corner.

Guarantee and goods return

We guarantee you the money return or the change if you send the product as soon as possible and it won´t be used. See more goods return details.

Users' profiles

Sure it does! Active users with best profiles get the bonuses, discounts and awards. Furthermore you can check your pics of products you already bought (and we have approved the pics), you can comment others’ profiles or use your own as a personal webpage (in forums, comments, blog).

Users' pics

You can upload your photo at this address - you can also find more information about the rules each image should follow there. After submitting your photo, our team will review its quality, and if it passes the approval process, you'll receive a 2 € discount voucher into your e-mail. Remember, 1 order (regardless the number of items contained) always equals a 2 € discount! This discount can be applied to any purchase over 20 €.

We do not approve every picture – imagine how would it look like then? Already approved pictures are the best inspiration. The basic rules:

  • the product must be in the picture
  • the user must be in the picture
  • the picture should be original, well taken adn express "something"

That's why :) We don’t want too many similar pictures but to have a set of original and unique pictures. You will always receive the reasons of approval/disapproval via email. It’s useless to ask us why your picture was not approved– we won’t have an access to the pic any more and also it’s a decision of a group of people.

Simply! If your image manages to pass the approval process a discount code will be sent at your email address. By clicking the attached link the voucher will be applied automatically to your shopping cart. You can then apply your discount to any purchase over 20 €.

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