metalshop   /   Terms of delivery

Terms of delivery

Shipping

Check the product availability at product detail page (stock, 10 days etc.). Then add the delivery time from table below – delivery time shall be counted from the day you recieve our dispatching e-mail.

With each package, you will receive a tracking number.

DELIVERY Payment in advance Cash on delivery Delivery time
Australia - DHL Express Australia - DHL Express from € 28,40 - € 49,40 * - 2 - 5 days
Australia - UPS Australia - UPS from € 59,40 - € 169,90 * - 2 - 5 days
Austria - DHL Express Austria - DHL Express from € 21,90 - € 86,40 * - 1 - 4 days
Austria - DPD Austria - DPD from € 5,40 - € 9,90 * - 4 - 7 days
Austria - GLS Austria - GLS from € 4,90 - € 10,90 * - 3 - 5 days
Austria - UPS Austria - UPS from € 10,90 - € 18,90 * - 1 - 4 days
Austria - ÖPAG Austria - ÖPAG € 6 - 2 - 4 days
Belgium - DPD Belgium - DPD from € 9,90 - € 11,90 * - 2 - 5 days
Belgium - GLS Belgium - GLS from € 5,40 - € 12,90 * - 2 - 4 days
Belgium - UPS Belgium - UPS from € 16,90 - € 23,90 * - 2 - 5 days
Belgium - PostNL Belgium - PostNL from € 9,90 - € 10,90 * - 5 - 7 days
Bulgaria - GLS Bulgaria - GLS from € 8,40 - € 16,90 * - 4 - 6 days
Bulgaria - UPS Bulgaria - UPS from € 21,40 - € 31,40 * - 2 - 5 days
Canada - DHL Express Canada - DHL Express from € 28,40 - € 93,90 * - 3 - 6 days
Canada - UPS Canada - UPS from € 52,40 - € 147,90 * - 3 - 6 days
Croatia - GLS Croatia - GLS from € 5,40 - € 12,90 * - 5 - 7 days
Croatia - Hrvatska posta Croatia - Hrvatska posta € 9,20 - 3 - 5 days
Croatia - UPS Croatia - UPS from € 17,40 - € 24,90 * - 1 - 4 days
Denmark - GLS Denmark - GLS from € 5,40 - € 12,90 * - 2 - 4 days
Denmark - UPS Denmark - UPS from € 20,40 - € 29,90 * - 2 - 5 days
Denmark - DPD Denmark - DPD from € 11,90 - € 17,90 * - 3 - 6 days
Estonia - DPD Estonia - DPD from € 10,90 - € 24,90 * - 4 - 7 days
Estonia - PostNL Estonia - PostNL from € 9,90 - € 107,40 * - 7 - 9 days
Estonia - UPS Estonia - UPS from € 18,40 - € 27,90 * - 2 - 5 days
Finland - GLS Finland - GLS from € 11,40 - € 26,90 * - 6 - 8 days
Finland - PostNL Finland - PostNL from € 11,40 - € 59,90 * - 6 - 8 days
Finland - UPS Finland - UPS from € 21,40 - € 32,40 * - 2 - 5 days
France - DPD France - DPD from € 12,90 - € 22,90 * - 3 - 5 days
France - UPS France - UPS from € 18,40 - € 27,40 * - 1 - 4 days
France - DHL Express France - DHL Express from € 25,90 - € 105,40 * - 1 - 4 days
Germany - DHL Germany - DHL € 4,90 - 2 - 4 days
Germany - DPD Germany - DPD from € 5,40 - € 9,90 * - 2 - 4 days
Germany - UPS Germany - UPS from € 11,40 - € 19,40 * - 1 - 4 days
Germany - GLS Germany - GLS from € 4,90 - € 10,90 * - 2 - 4 days
Germany - DHL Express Germany - DHL Express from € 21,90 - € 86,40 * - 1 - 4 days
Greece - PostNL Greece - PostNL from € 10,90 - € 107,40 * - 8 - 10 days
Greece - UPS Greece - UPS from € 19,40 - € 29,40 * - 2 - 5 days
Greece - DHL Greece - DHL € 11,50 - 8 - 11 days
Hungary - GLS Hungary - GLS from € 4,90 - € 10,90 * - 2 - 4 days
Hungary - DHL Express Hungary - DHL Express from € 25,90 - € 105,40 * - 1 - 4 days
Hungary - UPS Hungary - UPS from € 10,90 - € 19,90 * - 1 - 4 days
Ireland - GLS Ireland - GLS from € 11,40 - € 26,90 * - 5 - 7 days
Ireland - DPD Ireland - DPD from € 12,90 - € 24,90 * - 5 - 7 days
Ireland - UPS Ireland - UPS from € 25,40 - € 37,40 * - 2 - 5 days
Italy - Poste Italiane Italy - Poste Italiane from € 8,40 - € 16,90 * - 5 - 6 days
Italy - PostNL Italy - PostNL € 7,80 - 7 - 9 days
Italy - GLS Italy - GLS from € 8,40 - € 16,90 * - 3 - 5 days
Italy - UPS Italy - UPS from € 14,40 - € 22,90 * - 1 - 4 days
Italy - DHL Italy - DHL € 11,50 - 4 - 6 days
Italy - DHL Express Italy - DHL Express from € 25,90 - € 105,40 * - 1 - 4 days
Latvia - DPD Latvia - DPD from € 8,90 - € 19,90 * - 6 - 8 days
Latvia - PostNL Latvia - PostNL from € 9,40 - € 107,40 * - 6 - 8 days
Latvia - GLS Latvia - GLS from € 6,90 - € 14,40 * - 7 - 9 days
Latvia - UPS Latvia - UPS from € 18,40 - € 27,40 * - 2 - 5 days
Lithuania - DPD Lithuania - DPD from € 8,90 - € 23,90 * - 6 - 8 days
Lithuania - PostNL Lithuania - PostNL from € 9,90 - € 107,40 * - 6 - 8 days
Lithuania - GLS Lithuania - GLS from € 6,90 - € 14,40 * - 7 - 9 days
Lithuania - UPS Lithuania - UPS from € 18,40 - € 27,40 * - 2 - 5 days
Luxembourg - DPD Luxembourg - DPD from € 10,90 - € 12,90 * - 2 - 4 days
Luxembourg - GLS Luxembourg - GLS from € 5,40 - € 12,90 * - 2 - 4 days
Luxembourg - UPS Luxembourg - UPS from € 33,90 - € 43,90 * - 2 - 5 days
Monaco - UPS Monaco - UPS from € 37,40 - € 51,90 * - 2 - 5 days
Netherlands - DPD Netherlands - DPD from € 9,90 - € 11,40 * - 5 - 7 days
Netherlands - PostNL Netherlands - PostNL from € 9,90 - € 10,90 * - 5 - 7 days
Netherlands - GLS Netherlands - GLS from € 5,40 - € 12,90 * - 2 - 4 days
Netherlands - UPS Netherlands - UPS from € 16,90 - € 23,90 * - 1 - 4 days
Netherlands - DHL Express Netherlands - DHL Express from € 25,90 - € 105,40 * - 1 - 4 days
Norway - PostNL Norway - PostNL from € 9,40 - € 89,40 * - 7 - 9 days
Norway - UPS Norway - UPS from € 22,90 - € 54,90 * - 1 - 4 days
Norway - DHL Express Norway - DHL Express from € 28,40 - € 49,90 * - 1 - 4 days
Poland - GLS Poland Poland - GLS Poland from € 2,90 - € 3,90 * - 2 - 4 days
Poland - DHL Parcel Poland - DHL Parcel € 5,60 - 2 - 4 days
Poland - DHL Express Poland - DHL Express from € 21,90 - € 86,40 * - 1 - 4 days
Poland - UPS Poland - UPS from € 10,90 - € 19,90 * - 1 - 4 days
Portugal - DPD Portugal - DPD from € 11,90 - € 17,90 * - 7 - 9 days
Portugal - PostNL Portugal - PostNL from € 9,40 - € 61,90 * - 7 - 9 days
Portugal - UPS Portugal - UPS from € 19,40 - € 29,40 * - 2 - 5 days
Republic of Malta - UPS Republic of Malta - UPS from € 43,40 - € 190,90 * - 3 - 6 days
Romania - GLS Romania - GLS from € 5,40 - € 14,90 * - 3 - 5 days
Romania - UPS Romania - UPS from € 14,90 - € 22,90 * - 1 - 4 days
Romania - DHL Express Romania - DHL Express from € 25,90 - € 105,40 * - 1 - 4 days
Spain - GLS Spain - GLS from € 9,90 - € 24,90 * - 7 - 9 days
Spain - Sending Spain - Sending from € 6,40 - € 15,90 * - 5 - 6 days
Canary Islands - PostNL Canary Islands - PostNL from € 34,80 - € 139,90 * - 7 - 9 days
Slovenia - GLS Slovenia - GLS from € 6,90 - € 14,40 * - 3 - 5 days
Slovenia - UPS Slovenia - UPS from € 16,90 - € 23,90 * - 1 - 4 days
Slovenia - DHL Express Slovenia - DHL Express from € 25,90 - € 105,40 * - 1 - 4 days
Slovenia - Posta Slovenije Slovenia - Posta Slovenije € 8 - 3 - 5 days
Sweden - GLS Sweden - GLS from € 8,40 - € 16,90 * - 4 - 6 days
Sweden - PostNL Sweden - PostNL from € 9,40 - € 16,90 * - 6 - 8 days
Sweden - DPD Sweden - DPD from € 14,90 - € 21,90 * - 6 - 8 days
Sweden - UPS Sweden - UPS from € 19,40 - € 29,40 * - 2 - 5 days
Switzerland - PostNL Switzerland - PostNL from € 10,40 - € 68,90 * - 6 - 8 days
Switzerland - DHL Express Switzerland - DHL Express from € 28,40 - € 49,90 * - 1 - 4 days
Switzerland - UPS Switzerland - UPS from € 26,40 - € 60,90 * - 1 - 4 days
United Kingdom - Post NL United Kingdom - Post NL from € 8,40 - € 21,90 * - 4 - 6 days
United Kingdom - UPS United Kingdom - UPS from € 31,90 - € 56,90 * - 2 - 5 days
USA - FedEx USA - FedEx from € 26,90 - € 95,90 * - 6 - 9 days
USA - UPS USA - UPS from € 52,40 - € 147,90 * - 3 - 6 days
Other country - UPS Other country - UPS from € 84,90 - € 226,90 * - 4 - 8 days
Other country - DHL Express Other country - DHL Express from € 35,40 - € 159,90 * - 4 - 8 days
USA - PostNL USA - PostNL from € 13,40 - € 368,90 * - 10 - 14 days

*Price depends on the weight of the ordered products.

* Attention: Shipping costs may vary depending on the location you are ordering from!

** Warning for customers outside of European Union: By selecting you destination country, we deduct VAT from the price. However be prepared to pay VAT + Customs duty according to the laws of your country. If you cannot accept the shipment due to your unability to pay the customs, we deduct return costs when you get refunded

Payment

  • FREE - Bank Transfer (non-EU countries)
  • FREE - Bank Transfer (€ accounts only)
  • FREE - PayPal (credit card or PayPal account)

How to pay? >>

Delivery by UPS

UPSUPS delivery service provides the delivery in time specified in the table above after sending the package. On the day of delivery, UPS driver first calls the phone number specified in the order, so please, be availaible at your phone number!

Thanks to UPS, you can track your package all the way from our hands to your mailbox here www.ups.com

For delivery to Hungary, Slovakia or Germany use our local sites with its delivery conditions.

Pay by credit card

Visa, Mastercard, American Express

We are using a PayPal gate to provide more ways to make a payment: by a credit card or a PayPal account. Consider registering for PayPal return costs reimbursements in case something isn't just right. See more information here.

Stores

Terms and conditions

  • Minimum order value is 10 Eur, shipping excluded.
  • Warranty beginning on the day of the goods being taken by the Buyer and lasts for period of 24 months, if not stated otherwise.
  • The buyer should check the condition of the parcel at the delivery.
  • In case of damage, the goods should be returned immediately.
  • Buyer has the right to withdraw from the contract within 14 days.

Complete Terms and conditions >>


14 DAYS RETURNS & 2 YEARS GUARANTEE

 

Return & Complaint Requests find out how to fill in a complaint and/ or request a return

 

PayPal Return Cost Reimbursement

Customers who have chosen to pay with their PayPal accounts and are registered for this service* are eligible for reimbursement of their eventual return costs by PayPal.

Pay for your new official band merchandise and rock clothes with PayPal and never worry about whether you’d eventually need to return it. Let PayPal take care of it and rock on!

See the full Terms and conditions here.

We strongly recommend our customers who wish to pay with their PayPal account to register for this free PayPal service – Metalshop is not authorized and won’t be able to reimburse any return costs in case of orders paid via PayPal account, regardless of whether customer has or hasn’t been registered for this service in the first place.

Please note that you have to be registered for this service before you place and pay the actual order via your PayPal account. You can register for this service for free here: PayPal Refunded Returns

Online dispute resolution

Effective February 15, 2016 the EU Commission has created a platform for extrajudicial dispute resolution. This gives consumers the opportunity to resolve disputes related to online orders without the requirement for a judicial process involving courts and judges. This dispute resolution process is available via the external link at: https://ec.europa.eu/consumers/odr/.

However we are not obliged to and unfortunately can not offer our participation in any such alternative dispute resolution before out-of-court (non-judicial) entities. If you have a complaint, please contact us at store@metal-shop.eu

Company details

METALSHOP.CZ, s.r.o.
Bystrice 174
73995 Bystrice
Czech Republic

 

 

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